Which railcard do i need

The Railcard is the first digital-only Railcard and it is available to buy online and download to the Railcard app on your smartphone. Once downloaded you can then start travelling and saving straight away. Get out and about - go shopping, visit a museum, explore the countryside - and make some fantastic savings on your rail travel.

The Network Railcard spans more than 16 counties in the South East including Greater London and in the area bounded by places as far afield as Exeter, Worcester, Northampton and Kings Lynn so you could travel further then you think. Over 50 but not quite 60? The new Veterans Railcard is now on sale. Skip navigation. Please make sure that your face is not obscured by hats or hair. The file of your photo must be either a. We will reject photos if they are not appropriate and ask you for a more suitable image.

The App is only compatible with devices that have the following software: Apple iOS 10 and above and Android 4. Due to the pandemic fewer people have been travelling by train. Funding is currently being used to keep services running to support the economy. If you buy a valid train ticket for your journey with a Railcard discount, you can then purchase a Sleeper berth supplement.

There is no Railcard discount on the berth supplement. Caledonian Sleeper service between Scotland and London : Discounts don't apply on tickets for travel in Sleeper or Seated accommodation with a route Caledonian Sleeper only.

See Caledonian Sleeper website for further information on fares and tickets. Sometimes this problem can occur if you are using compatibility mode in Internet Explorer versions IE10 and lower. In Internet Explorer 11 there is no compatibility mode button so to access the Compatibility settings you will need to click on the Settings icon. In the Settings panel that displays, make sure that railcard.

If it is please click on the entry and click the remove button, then click to close it. We accept online payment via credit and debit cards. It is valid yo travel throughout Great Britain so you can use the Railcard to buy tickets anywhere across the National Rail network.

You can buy it up to and including the day before your 31st birthday and keep using it until its expiry date. However, you can still buy another Railcard by setting up another account using an alternative address and making your purchase just before your 31st birthday. We will not be able to refund you for any over-lapping period of validity between the two Railcards. Railcards can be used for rail discounts in the area known as Great Britain England, Scotland and Wales.

They cannot be used for rail travel in either in Northern Ireland nor the Republic of Ireland. For more information on concessionary rail travel schemes in Northern Ireland please see www. For details about which items carry a charge, and details of the charges, please call National Rail Enquiries on 48 49 Yes, providing that there are reservations available on the service on which you are travelling.

Many train companies will allow you to reserve a seat free of charge on longer distance journeys. Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey. If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us. If you have any questions concerning rail ticket prices or journey planning, National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies.

Skip navigation. Renew my Railcard Manage my Railcard. Frequently Asked Questions? Most frequently asked questions How do I buy my Railcard for the first time? A: You can buy the Railcard online only. Please note that the Railcard is only available in digital format.

A: Yes, you can. A: Please check your mailbox including your junk mail for an email from our Railcard team. A: No. A: Yes. Alternatively, you can visit www. A: You do not need to prove your eligibility again if you already hold a Railcard and you are still between 26 and 30 years of age.

Unfortunately, once a Railcard has been issued it is non-refundable. A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.

A: The download code allows you to add a purchased digital Railcard to the Railcard app on your device. Click here for more information on download codes and managing your Railcard Please note that the Railcard app is available to download from the Apple Store and the Google Play store.

A: If you have already purchased a digital Railcard, you should have received an email which contains a download code. A: Check your mailbox including your junk mail for an email from our Railcard team. A: If you lose the device where your Railcard was downloaded, you will need to log in to account and remove it from the lost device. Please note that you can only store your digital Railcard on a maximum of 2 devices.

A: In most cases, your digital Railcard will be available to use straight away. A: You can add your Railcard onto a maximum of two devices at any point in time. A: You can buy your Railcard online only. A: Please click "Manage my Railcard" on the website homepage to log in to your account. The Railcard is only be available to purchase online via our website. A: Yes, you can buy a Railcard for another person online as long as they are aged between 26 and 30 years old and have a valid passport, driving licence or National Identity card and a digital passport-style photo.

A: We accept machine readable passport number from all countries except for those issued in the Philippines and Bangladesh prior to You will need to input: 10 digits or characters into the first box three letters in the second box identifying your nationality seven digits in the third box an F or M identifying your gender in the fourth box seven digits in the fifth box the last two digits of your passport code in the sixth box.

If you only have one digit in this section, please add a 0 in front of it. You must: use your full name as it is shown on your passport. A: In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.

You can: Email us: railcardhelp nationalrail. A: All customers must provide a photograph. You will be given the option to update or change your personal details, including your address. You can now change or update your personal details including your address. You can buy a digital or plastic Two Together Railcard for another person as long as they are aged 16 years or over. You will also be asked to register if you do not already have an account or log in using your registered email address and password.

If you have ordered a plastic Two Together Railcard online, please allow up to 5 working days for delivery. If you paid for Special Delivery and placed your order before pm, your Two Together Railcard will be delivered within two days Monday to Thursday or three days Friday to Sunday. If you have purchased a digital Two Together Railcard, it will be available to use straight away.

All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth. If a member of rail staff is unable to validate that the person on your Railcard is you, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare.

We accept online payment via credit and debit cards. Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but occasionally applicants might confuse,.

If any of these characters appear in your code, please try their alternatives. If this does not work, please call us on and we will be able to check the status of the code you have. If you want to make a journey with another friend, you will need to purchase a new Two Together Railcard. If you have made an error in your application you must let us know at the first available opportunity. You cannot change the name of the first cardholder. You can purchase a new Two Together Railcard as the first cardholder and you can add your preferred second cardholder.

No, you cannot change the second named cardholder on your Two Together Railcard. If you would like a Two Together Railcard with a different second named person, then you will need to purchase another Two Together Railcard. If you bought your Two Together Railcard online, we advise that you wait until your Railcard has expired, when you will be able to update your photograph during the renewal process.

However, if this is not suitable, you will need to call our helpline on to order a replacement. If you bought your Two Together Railcard at a station you will need to take it to a staffed station along with the new passport-style photo to be issued with a replacement.

We are only able to replace your Railcard once during its year of validity. If you need your Railcard replaced again, you will have to buy a new one. Railcards issued at stations are printed on paper.

On rare occasions, the way that the surface of the Railcard interacts with the plastic in some ticket wallets destabilises the print and makes it fade. If this has happened to your Railcard you can take it into a staffed rail station and they will replace it free of charge. Most stations will be able to check the validity of the Railcards by running it through the ticket—issuing machine to check when it was originally issued.

You will have to provide a crime reference number, or a document given to you by the Police for a free replacement. You can also call our Helpline on You will also need to provide two passport-style photos one of yourself and another of the second named card holder. Select lost or damaged, then click continue and follow the instructions on the screen. Please note that you can only apply for a replacement Railcard 5 days after the date of original purchase and only one replacement may be issued in a month period.

If you bought it at a station, provided you can produce the completed "Receipt" portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.

Railcards issued at stations cannot be renewed online. You will need to create an account and purchase a new Railcard. You will also have to provide two separate passport-style photo one of yourself and one of the other named cardholder to continue with your purchase.

Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours. However, you will need an internet connection to buy your digital Railcard or add it to a new device.

You will need to contact our customer support team on so that we can better understand the activity that has caused your Railcard to be blocked.

If appropriate, they will be able to help you get back online with your Railcard. If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you. During this period, your Railcard will no longer be valid for travel. If your Railcard has been blocked, you will need to contact our customer support team on The Disabled Persons Railcard saves money for the person who has the Railcard and one companion travelling with them — for more information see www.

Unfortunately, you can only have one version of your Railcard — either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have. In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.

We're open from pm to pm everyday of the year except for Christmas day. You can:. Email us: railcardhelp nationalrail. We're sorry that you've experienced problems whilst uploading a photograph. There can be a number of causes for this - some of which are difficult to diagnose. If you have done all the above and are still experiencing problems, then please call us on Due to the pandemic far fewer people have been travelling by train.

This means that the government is offering additional financial backing to the rail industry so that services keep running to support the economy. The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.

The image should be a good recognisable likeness of you. We prefer colour pictures but black and white images are acceptable. The image must be in sharp focus.

Please make sure that your face is not obscured by hats or hair. The file of your photo must be either a. We will reject photos if they are not appropriate and ask you for a more suitable image.

The App is only compatible with devices that have the following software: Apple iOS 10 and above and Android 4. Due to the pandemic fewer people have been travelling by train. Funding is currently being used to keep services running to support the economy.

You can renew your Two Together Railcard within 30 days before the expiry date on the Railcard. We will send you a reminder notice providing that we have an email address for you.

Please note that it is your responsibility to make sure that your Railcard is valid for every journey that you make with it. You can use your Railcard on all franchised train operating companies that provide services within England, Scotland and Wales. Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise.

One Railcard holder will, but there is no need for both of you to be present at time of purchase. However, please remember you both must buy both tickets at the same time and make the journey together.

No, not necessarily, it can be any other adult you want to travel with.